The source-of-truth guide for kickoff, handoff, and first-value delivery in the first thirty days.

Keep this current. Teams use it during kickoff, weekly delivery review, and readiness sign-off — three formal touchpoints in the launch window.

Current launch status

Last updated 2026-03-01. 3 active implementations. 0 launches blocked.

Primary outcomes

Milestone	Team	Status	Definition of done
Kickoff call	AE → CSM	Required	Written summary in shared workspace
Data import	CS Engineer	Required	Sample report renders cleanly
Admin training	CSM	Required	Admin invites at least 3 teammates
Workflow audit	CSM	Optional	One end-to-end use case completed in app
30-day review	CSM + Sales	Required	NPS captured + expansion path identified

Launch slipping by more than one week → loop in the VP of CS. Slipping by more than two → pause the rollout, run a root-cause review.